Customer Relation Executive

from 0 to 2 year(s) of Experience
Kolkata, Delhi NCR, Noida, Chandigarh, Ranchi, Chennai

Job Description

Roles and responsibilities 
1. Keep abreast with Extramarks latest offerings and best practices 
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product 
3. Maintain and strengthen relationship with existing customers  
4. Collaborate with the support team (technical and academic) to address customer queries 
5. Conducting in-depth needs assessments to better understand each customer's requirements and ensure highest satisfaction 
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.  
7. Harnessing relationships to generate leads from referrals to maximize our profits. 
8. Ensuring a good renewal rate of the subscribed packages  
9. Retain customers who raised an issue for refund/cancellation 

Selection process 

There are three rounds for the selection process:  
Aptitude Test 
PI - 1st Round 
PI - 2nd Round

Vacancies :-

Noida - 10
Chennai - 5
Chandigarh - 10
Kolkata - 10
Ranchi -10

Required Candidate profile

Expectation B.E. / B.Tech, MBA, PGDM, 
Or Any Graduate/Post Graduate Excellent interpersonal and communication skills 
Maintain a positive attitude focused on customer satisfaction.    

Salary: INR 3,00,000 - 4,25,000 PA.

Industry:Education / Teaching / Training

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Extramarks Education India Pvt Ltd

Extramarks is a leading educational - technology company, creating student-friendly digital learning
solutions and keeping pace with globalization and technology in education. We have been in the
market for the last 13 years operating different verticals PAN India. We provide education learning
techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for
Customer Relations Executives tasked with leading a team of executives and maintaining fruitful
relations with our existing customers. The priority is to assist the organization to acquire new
customers, and to maintain a good relationship with our existing ones. This means effective business
development and customer relations executives are in massive demand in nearly every job sector
there is including business to business, business to customer and even non -profit organizations.
View Contact Details+

Recruiter Name:Sungkrityayan Khan

Contact Company:Extramarks Education India Pvt Ltd

Address :D-180, Sec 63, NOIDA, Uttar Pradesh - 201301,India

Website:https://www.extramarks.com