Zonal Support Manager

4 - 8 Years

Job Description

Will work to Streamline and maintain TAT and reduce escalations for Support & Implementation and ensure maximum productivity through given resources in the Zone. >Will work in interest of Organization to support Zonal Marketing Team to Provide support for Existing & New Clients to have timely action and ensure best practices to be followed
-> Ability to plan for existing & additional work demand( vendor Development)
-> Ensures TAT is maintain in terms of Technical assistance provided to Engineers & School coordinators to close maximum calls within first visit
-> Will manage Implementation Co-ordination and completion of sites as per given timeline
-> Train and maintain Engineer and Support staff for Error free Implementation and service calls
-> Will plan and will keep a close check on Warehouse Incharge for maintenance of stock levels to ensure call closure of service calls within commited TAT
-> Maintain cordial relationships with Schools and Marketing Team for smooth operations within specified Zone
-> Share required H/W & S/W updates to all location Engineers time to time to ensure low impact on any failures , Will ensure updation in ERP and other formalities are completed time to time as per HO directives
Additional Information: Operational Ability to handle day to day issue of Implementation > In position to analyze, find solution and implement the same in intrest of Organization >Ability to maintain and evaluate quality of Implementation >Track Back and share Weekly & Monthly performance report of all support staff > Adherence of Safety Procedures and timely completions for all Implementations > Team Mentor and ensure lowest Attiration rate in the specified Zone > Maximum service call closures with minimum support structure

Salary: INR 2,50,000 - 5,00,000 P.A.

Industry:Education / Teaching / Training

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Extramarks Education India Pvt Ltd

Founded in 2007, Extramarks is leading the Education Technology sector in India by providing 360o education support to learners through new age digital education solutions. These solutions are used by schools in class room teaching to make the teaching-learning process easy and effective.Students are benefitted by access to these solutions at home to enable self-learning. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students.More than 8000 schools use digital learning solutions of Extramarks across India, Singapore, Kuwait, UAE, Qatar and South Africa.

The school product of the company "Extramarks Smart Learn Class" uses learning modules mapped to the syllabi provided by various educational boards. These modules are based on a pedagogy specially developed by experienced educationists. The best of institutions in India and other countries use Extramarks Smart Learn Classes to impart education in class rooms.

Extramarks Smart Study Pack - A product focused on home-work help can be used by students at own pace and space. It adopts a three pronged approach to meet the learning requirement of a student i.e. Learn, Practice and Test. It uses the same learning modules which the schools use to impart education in class rooms. It also provides ample opportunities to practice and test knowledge through a specially designed test center.

Extramarks Smart Study Pack is also used by the schools for augmenting class room teaching. The use of Extramarks Smart Study Pack in the class room eliminates heavy school bags and note books. It allows the educator to control the teaching environment and enables to push assignments and tests to the students.

Extramarks has been instrumental in mitigating burden of school bags through its bag less education campaign. Extramarks technology has successfully outdated the prevalent learning methods by developing technology enabled platforms that leave a stronger imprint on the young minds. The Bag-less learning thrives upon the concept of providing children a healthy environment. Bag-less education is facilitated through BYOD (bring your own device) wherein the whole books are consolidated and encapsulated into a device less than few kilograms in weight.

A lot of schools have already embraced the Extramarks technology to remove bags from schools thereby adopting bag less classroom. Many of the schools and students are affirmative about its benefits and intend to register soon.

Extramarks employs more than 1500+ employees directly and has 20 offices across India. Extramarks also has its offices in Singapore, South Africa, UAE.
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Recruiter Name:Mr. Lav

Contact Company:Extramarks Education India Pvt Ltd